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Helping you put the people you serve at the heart of your organisation.
With over 15 years experience, I work with public sector and charity sector organisations to keep putting people first.
I've led user research activity with a range of clients to help understand what people need, working together to create products and services that meet those needs.
I also help organisations build their own user research capability; coaching and develop researchers whilst establishing ResearchOps practices to help user researchers do their best work.
I currently mentor folks who work within user research and design with a safe space to share knowledge and experience.
"Designing services with people from the outset helps to create something that just seamlessly works in their lives.
User research helps you to listen, learn and care about people to ultimately make a real change for the better."
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